Frequently Asked Questions

Q: Is there a minimum for my order?
A: Your order must meet a minimum of $400 during the peak months (May-September) and $300 during the non-peak months (October-April).
 

Q: Do I need to make a reservation? How far in advance?
A: Reservations are required to ensure that all rental items are available for your event date. We recommend booking as soon as possible since reservations get filled quickly. A 25% deposit of the total cost is required to make a reservation.

Q: How does delivery work?
A: We deliver all rentals to the event location; we also set up and pick up the rentals, all for a flat rate of $100 if the event is located in the Portland-Vancouver area. If your event is located outside this area and/or access is difficult, please ask us for a custom quote. Setup only applies to chairs, tables, backdrop packages, and certain centerpieces.

Q: What is difficult access?

A: Difficult access includes situations where there are steps or stairs with no elevator, multiple elevators, more than 20 feet of unpaved surface (grass, gravel, dirt), and the inability to park the delivery truck at a reasonable distance from the setup location.

Q: What is your payment policy?
A: A 25% deposit of the total cost is required to make a reservation. The remaining balance is due at least 3 days prior to delivery (7 days if paying with a check). We accept cash, check and credit card (3% fee will be added on credit card payments).

Q: Can I pick up the rental items myself?

A: We do not do will-call orders to ensure that our rental items retain their high quality. We follow special procedures when delivering our rentals so that every client can receive rentals of the highest quality possible.

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Q: What if the quantity of my reserved items changes?
A: Please let us know right away if the number of items you need increases or decreases and we will adjust your order and remaining balance accordingly. We will only charge you for the number of items that you need.

Q: May I stop by to check out the chairs?
A: Absolutely. We continually inspect our chairs for quality and would gladly set up an appointment with you so you can see the quality for yourself!

Q: What if you do not have the items that I need on your website?
A: If you need items that we do not have on our website, please do not hesitate to ask. We are always expanding our inventory so we may be able to obtain the items that you are looking for.

Q: Why should I choose Event Co?
A: You can expect from us the best service and highest quality of rentals. We are highly invested in making your event perfect and removing all the stress surrounding rentals, decor, setup, and tear down. We are a small family owned business so we will be with you every step of the way, from the initial booking appointment to the successful conclusion of your event.

 

 

Reservations
A 25% deposit of the total cost is required to make a reservation. The remaining balance is due at least 3 days prior to delivery (7 days if paying with a check). Adjustments in quantity of reserved items can be made prior to final payment.

 

Delivery / Setup / Pickup
Delivery, setup, and pick up are all included for a flat fee of $100 if located in the Portland-Vancouver area. Please call for a quote if your event is outside this area and/or access is difficult. Setup only applies to chairs, tables, backdrop packages, and certain centerpieces.

Rental Policy
Rental fees are per event. Responsibility for rental items remains with the client from the time they are delivered to the time of return; this includes table linens, centerpieces, chairs, tables, furniture, and backdrops. Additional fees will be charged for lost or damaged rental items.

Client Responsiblity

Client assumes full responsibility for injuries to persons or damages to rental items and agrees to release Event Co., LLC from all liability while the rental items are in the client's possession.

Policies

© Copyright 2018 Event Co. | All Rights Reserved

Location:

Portland, OR 97266

Tel: 971.282.5080

Email: info@eventcopdx.com