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frequently asked questions
Q: Do you have a minimum?
A: Yes we do! Our minimums for the Portland area are broken down as follows:
$1500 - October-April. Excludes tableware and napkins. Tableware items can be added to your order with a minimum of $500
$2000 - May-September. Excludes tableware and napkins. Tableware items can be added to your order with a minimum of $500
$800 - Only tableware (china, chargers, glassware, flatware, napkins). White, ivory, and black tablecloths can also be added to your order.
*Some weekends, holidays, and long distance events may have a higher minimum.
Q: How does delivery work?
A: If your event is located in the Portland area, delivery/pickup is a flat fee of $150. Some outlying areas of Portland could have a higher rate. If your event is located outside this area and/or delivery access is difficult, please ask us for a custom quote. Our normal business hours are 9AM-7PM. If your delivery or pickup is outside these hours, additional fees may apply.
Q: What is difficult delivery access?
A: Difficult delivery access includes situations where there are steps or stairs, elevators, more than 20 feet of unpaved surface (grass, gravel, dirt), and the inability to park the delivery truck at a reasonable distance from the setup location.
Q: Do you provide setup for your rentals?
A: If you would like professionals to setup and teardown your event, then we can definitely help! Please ask us for a quote. Setup is included with decor and draping packages as well as some centerpieces and props.
Q: Can I pick up the rental items myself?
A: We do not do will-call orders to ensure that our rental items retain their high quality. We follow special procedures when delivering our rentals so that every client can receive rentals of the highest quality possible.
Q: Do I need to make a reservation? How far in advance?
A: Reservations are required to ensure that all rental items are available for your event date. We recommend booking as soon as possible since reservations get filled quickly. A 25% deposit of the total cost is required to make a reservation.
Q: What if the quantity of my reserved items changes?
A: Please let us know right away if the number of items you need increases or decreases and we will adjust your order and remaining balance accordingly. Please keep in mind your new item count must still meet the minimum.
Q: What if you do not have the items that I need on your website?
A: If you need items that we do not have on our website, please do not hesitate to ask. We are always expanding our inventory so we may be able to obtain the items that you are looking for.
Q: Why should I choose Event Co?
A: You can expect from us the best service and highest quality of rentals. We are highly invested in making your event perfect and removing all the stress surrounding rentals, decor, setup, and tear down. We are a small family owned business so we will be with you every step of the way!
Policies
Reservations
A 25% deposit of the total cost is required to make a reservation. The remaining balance is due at least 3 days prior to delivery (7 days if paying with a check). Adjustments in quantity of reserved items can be made prior to final payment.
Condition of Returned Rentals
All rentals (excluding tableware & linens) must be returned clean, dry, and free of wax. If items are not returned clean, additional cleaning fees will be applied on the final invoice. Dishes and glassware need to be free of food debris and liquid. Some specialty items may need to be rinsed. Linens must be returned dry and free of food debris. Additional fees will be applied for missing crates, food debris, wet linens, missing and damaged items.
Client Responsiblity
Client assumes full responsibility for injuries to persons or damages to rental items and agrees to release Event Co., LLC from all liability while the rental items are in the client's possession.
Rental Policy
Rental fees are per event. Responsibility for rental items remains with the client from the time they are delivered to the time of return. It is the client's responsibility to inspect all rental items and inform Event Co. about missing or damaged pieces PRIOR to the event to avoid replacement fees. If items are found missing or damaged AFTER the event, additional fees will be applied to the final invoice. No refunds can be given for unused rental items.
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